ONCOLOGY/MEDICAL CASE STUDY
ABOUT THE CLIENT
The client was implementing an SD-WAN solution with their current MSP in conjunction with migrating their Radiation Oncology and EMR stack to the Effortless private cloud. As a result of the legacy MSPs inability to effectively leverage the SD-WAN solution, we were engaged to complete the implementation. Once complete, Effortless Office was awarded the on-going management and support of the SD-WAN solution. As a result of our migration and the expertise of the Effortless Service Delivery Team assigned to the account, the CFO engaged us to take over their complete IT needs.
Years with Effortless: 1 Year
Users: 230+
Locations: 3 Locations
PAIN POINTS AND MOTIVATIONS
- Client was experiencing inadequate help desk support
- Aging systems
- Regulated by HIPAA
- Extremely limited IT budget
IN THE INTIAL GAP ANALYSIS, EFFORTLESS OFFICE CAME TO FIND:
- The prior MSP didn’t have a solid back-up, disaster recovery and continuity plan
- The entire company was operating off an old on-prem server room with significant sprawl
- IT roadmap was absent
HOW DID EFFORTLESS OFFICE HELP?
- 24/7/365 help desk support
- Managed servers and desktops
- Managed SD-WAN solution
- Strategic IT Roadmap
- Disaster recovery and business continuity
- Network management
- Virtual servers and desktops in the Effortless Cloud
- Compliance-as-a-Service
- Dedicated Service Delivery Team
EFFORTLESS OFFICE SOLUTION
Managed Services
Multi Factor
Authentication (MFA)
Help Desk
Disaster Recovery
Desktop
As-A-Service (DaaS)
SD-Wan
Compliance
As-A-Service
Private/Public
Cloud
Infrastructure
As-A-Service (IaaS)
ProServices
Security
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Then... 1 Month later - Server Failure
In early 2021, the client had a major failure on old hardware. Because of the BDR solution implemented, Effortless Office was able to spin up 11 virtual servers, restore backups, and integrate our private cloud to the client’s local environment within 24 hours.
IF they had not had Effortless Office:
- Minimum loss of days of work
- Possible loss of critical data
- Potential for compliance violation
- Potential for lawsuits
Because they had Effortless Office:
- Client’s data is securely backed up
- Client’s environment was spun up in a hybrid cloud
- They were back to work in a fraction of the time