ENGINEERING-FIRM-3921

ENGINEERING FIRM/CONSTRUCTION MANAGEMENT

ABOUT THE CLIENT

A construction management and engineering firm specializing in transportation, education and facilities, energy, and water. This client originally was having major issues with their Tier 1 and Tier 2 Support. Their IT department head wanted to outsource those resources so he could focus on the bigger picture. 

Years with Effortless: 2 Years
Users: 760

PAIN POINTS

When Effortless Office had the opportunity to dig into their experiences, and audit their environment, they discovered:

  • IT was focused on reactive support and lacked a road map
  • The client experienced issues scaling
  • NIST Compliance worries
  • Lack of standardization – Existing server and cloud sprawl

EFFORTLESS OFFICE SOLUTION

Managed Services

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Help Desk

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Disaster Recovery

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Desktop

As-A-Service (DaaS)

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Multi Factor

Authentication (MFA)

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Compliance

As-A-Service

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Private/Public

Cloud

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Infrastructure

As-A-Service (IaaS)

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M365/O365

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Security

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THE OUTCOME

HOW DID EFFORTLESS OFFICE HELP?

  • Effortless Office took care of the day-to-day IT support and enabled the client’s in house IT team to focus on bigger projects
  • Projects that may have otherwise been on their backlog are now added to the client’s roadmap
  • Due to Covid we were able to roll-out Desktop-as-a-Service with enhanced graphics capabilities for their engineering department 
  • Migrated their Sharepoint Environment off of Amazon Web Services to the Effortless Private cloud. Significant cost savings and ease of management were key benefits
  • NIST & Security compliance assessments are a collaboration between the client and Effortless Office

When the pandemic hit, they were faced with how to keep their company moving during a stay-at-home order. Effortless Office suggested integrating to the client’s local network through 5 desktops, with their engineering software, and have the client’s team test out its functions. Within 2 weeks, all their engineers were working from home. This partnership both utilizes the Effortless cloud and the client’s environment creating a true hybrid approach.

PHASES OF TECHNOLOGY ROAD MAP

Phase 1 – 225 Users

  • 5 California offices
  • Initially provided helpdesk and managed endpoint

Phase 2 – 380 Users

  • Sourced the client a complete network refresh with Cisco Meraki and Cisco capital lease line
  • Uncoupled the users from the 5 different DC and file servers to a single domain and centralized the data repo/file server in Effortless Office
  • Added a secure file sharing technology with MFA and implemented a DR policy with Veeam architecture
  • Added VGPU DaaS users for CAD design

Phase 3 – 760 Users

  • Migrated practice management from AWS to Effortless Office
  • Migrated old SharePoint to Effortless Office
  • Incorporated OKTA for SSO

WHAT GROWTH HAD THE CLIENT SEEN?

The client has been having great success, growing 50% since Q3.  Given the success they have achieved with their team’s working from home, they now have plans to shut down 1 of their offices and save money for future growth.