“Cloud-first strategies are the foundation for staying relevant in a fast-paced world.” – Ed Anderson, Research Vice President, Gartner.
On-demand scalable IT solutions, or simply “the cloud,” are now considered the norm in computing. Scalability, instant provisioning and saving money on CapEx are all benefits of switching into the cloud, but which scalable IT solution is really right for your business? Let’s take a look at the two main types of cloud models, and then consider an alternative that could give you the benefits of both while providing an additional benefit that neither one offers: complete support for the daily IT needs of your business.
“Giant public clouds may seem like the silver bullet with the promise of their management and support for your network,” said Ben Gayheart, Founder and President of Effortless, a Las Vegas-based cloud provider. “But the reality is system outages and hacks are plaguing the conglomerates.”
While public clouds might seem like the simplest and most accessible solution, they often come at a much higher cost. It’s much easier for nosy neighbors to take a peek at the resources you’re sharing, and public clouds don’t offer a wide range of unique customizations or great customer service.
And with any large public cloud provider, you will still need to maintain in-house qualified staff for user support – as public clouds may say they offer support, but this is rarely the case when it matters.
“Be prepared to be told to ‘pound sand’ when you actually call with an issue,” said Gayheart in reference to dealing with public cloud services. “Yet alone, what if you have your end users call for support? Good luck with that.”
On the other hand, private clouds traditionally require extensive infrastructure investment on the part of the client. You may not share resources with the other clients, but you will be responsible for maintaining them. At the end of the day, it’s just like traditional computing, but you get mobility, higher levels of compliance and customization, and usually more advanced security.
Well what if there was a model that included the best of everything? The Goldilocks scenario? You got it, this is the Effortless Cloud.
But before we go there, let’s go a little deeper into the current state on Public Clouds – the big ones like AWS, Azure, Google, etc.
Unfortunately, even the biggest names in cloud services are susceptible to break-downs and hacks. Just weeks ago, AWS S3 (Amazon’s servers) shut down for approximately 4 hours and cost S&P 500 companies upwards of $150 million in revenue. The culprit? Human error, which affected millions of clients just like you.
During what was thought to be a routine debugging, one of Amazon’s employees accidentally took more of their servers offline than necessary. Unfortunately, this unintentional shutdown of servers didn’t stop with just one server, it spread to other server subsystems as well.
“Other AWS services in the US-EAST-1 Region that rely on S3 for storage… were unavailable,” states the press release Amazon issued after the disaster.
In an attempt to avoid any future human errors, Amazon is now removing the tool that gives employees the ability to remove server capacity, but we can see the massive cloud model may cause major outages across the board.
So with all of the mess that comes with large cloud service providers, let’s consider the concept of private cloud deployments next. First off, private clouds are expensive and their ROI is questionable. Along with the necessary hardware, your business will also take on the costs associated with running and maintaining all of the equipment and services, which are near impossible to predict.
“We’re not just talking funds here either,” said Gayheart. “The time impact on your already-strained IT team is a factor that is hard to put a number on.”
Finally, let’s consider a model like Effortless, which offers the best of both private and public cloud models. The many benefits you may be looking for in cloud computing are certainly there – mobility, scalability, advanced data privacy at the only Tier 4 certified data center in the United States (protected by armed guards). But the most observable benefit a client may notice on a daily basis is full support for everything — servers all the way to end users.
“This support applies to anything and everything hosted in the Effortless Cloud,” said Gayheart. “We end the finger pointing once and for all.”
Since Effortless builds clouds for their clients on their own resources, the way a private cloud model does, the amount of issues facing users tends to go down substantially. Thus, so does the need for support. Because let’s face it, no one really wants to call the IT Department for support if they don’t have to.
What does this mean for your current IT team? That it depends on each situation. With the unique model provided by Effortless, it is possible to completely hand everything off to the Effortless engineers and support desk – essentially creating an outsourced MSP (Managed Service Provider) who cares for your organization in all tiers of IT support.
Other times, Effortless works in conjunction with the forward-thinking IT team on staff for their clients, essentially as an extension of the IT department. And in other situations, the client will continue support with their MSP who then utilizes Effortless as a partner. However the IT team interacts, more hours are added back into the lives of everyone who is utilizing Effortless, and that can be just what a company needs to get a boost in productivity.
If you’re looking for the best place to host your data, applications, email or your entire company, you may want to consider steering clear of the private or public cloud and go for the completely supported best of both worlds: Effortless Cloud. Want to find out more about the white glove service we offer? Reach out today!